Managed Services
Fortune 500 companies have a Chief Technology Officer, an IT helpdesk, a team of network engineers and IT project planners...and now so can you!
NPower Michigan's Managed Care Service solution is designed exclusively for nonprofit organizations that want ad-hoc strategic IT advice and planning, a 24x7 toll free helpdesk, stable and secure computers, and peace of mind that today, they can focus on their mission and leave the IT to us.
The Managed Care Services solution protects and maintains your computers with:
- Enterprise antivirus for all PC's and your server - The software is loaded onto all computers and monitored to make sure it is up-to-date
- Proactive spyware scanning and removal - Advanced spyware software is loaded onto all computers and scans occur on a daily basis and run in the background to remove spyware threats
- Temp file deletion- Temporary internet files and other unnecessary temp files are removed to free up space on your computer as well as help it run more efficiently
- Disk Defrag - Automatically runs every month to keep your hard drive running efficiently
- Windows Security updates - the system ensures you have all the latest security patches from Microsoft
- Computer & Server monitoring - the system checks to make sure you don't run out of disk space and monitors for serious errors that can cause a crash
The Managed Care Services solution supports your staff with:
- 24x7 toll free help desk for all staff - calls are unlimited and the techs can help you with everything from printing, to internet problems, to Microsoft Office questions
- Remote support - help desk and NPower staff are able to remotely log in while on the phone with your staff to better help troubleshoot problems
- Remote computer access for staff - if desired, staff can login through our customer portal to securely access their own computer desktops from home or other internet connected computer
The Managed Care Services solution aides your organization with:
- Ad-hoc advice year round regarding technology purchases and strategic IT direction
- Annual IT review - your Npower consultant will come onsite to help review tech expenditures and help to budget for technology including hardware, software, services, and projects
NPower Michigan's Managed Care Service solution is an all inclusive service package with a flat billing rate of $40 per computer and $100 per server, per month.
